Identity & Routing
Give your message template a name e.g AccountUpdate, OTP, etc in 2–3 words. Only alphanumeric characters, underscore and hyphen are allowed. Spaces/other special characters are not allowed.
Template Name can only contain lowercase letters, numbers, and underscores. It must be no more than 512 characters long.
No account? Add in Channels →
No bot? Add in Channels →
Message Content
You cannot modify the content within authentication message templates. Nevertheless, you do have the flexibility to include additional content from the provided options.
AI Instructions
WhatsApp Template Details
Carousel Cards
Instant Approval
SMS templates are approved immediately — no upstream review required.
Pending Upstream Review
Template will be submitted for approval. Status will be PENDING until reviewed.
SENDER
SMS
Your message will appear here...
9:41 AM
Business Name
online
Your WhatsApp message will appear here...
Your WhatsApp message will appear here...
Bot Name
RCS Business
Your RCS message will appear here...
9:41 AM ✓✓